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Article ID: 945690 - Last Review: September 10, 2011 - Revision: 2.0
Error message when you try to send an e-mail message that has a transaction document as an attachment in Accounting Express or in Accounting Professional: "Microsoft Office Accounting has encountered a problem and needs to close"
In
Microsoft Office Accounting Express or in Microsoft Office Accounting
Professional, you receive the following error message when you
try to send an e-mail message that has a transaction document as an attachment:
Microsoft Office Accounting has encountered a problem and
needs to close.
Also, the following error message is logged in the
Windows Error Reporting file:
Retrieving the COM class
factory for component with CLSID {nnnnn-nnnn-nnnn-nnnnn-nnnnnn} failed due to
the following error: 80080005
In this error message, the
nnnnn-nnnn-nnnn-nnnnn-nnnnnn placeholder is a placeholder for the class identifier.
For
example, this problem occurs when you try to send an e-mail message that has a customer invoice or a vendor
purchase order as an attachment.
This problem occurs because you do
not have permissions
to access Microsoft Office Outlook on the computer.
To resolve this problem, use one
of the following methods:
- Ask the system administrator to grant you permission to access Outlook.
- Log off the computer. Then, log on by using a user account that has permissions to access Outlook on the computer.
APPLIES TO
- Microsoft Office Accounting Express 2008
- Microsoft Office Accounting Professional 2008
- Microsoft Office Accounting Express 2007
- Microsoft Office Accounting Professional 2007
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