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Article ID: 946685 - Last Review: September 10, 2011 - Revision: 2.0
Error message when you try to save an invoice or to void an invoice in Accounting Professional or in Accounting Express: "Data cannot be saved because it is too long"
When you try to save an invoice or to void an invoice in Microsoft Office
Accounting Professional or in Microsoft Office Accounting Express, you receive
the following error message:
Data cannot be saved because
it is too long.
This problem occurs if the invoice contains an item line
that has a description that is longer than 256 characters. The 256-character
limit
for
the description includes
spaces.
The description of the item line in the invoice is linked
to the
Sales description field in each item. To resolve this problem, follow
these steps:
- Open the invoice that you want to save or to void, and then
locate the item line that contains the most text in the
Description column.
- On the File menu, point to
Vendors, point to Vendors Lists, and then
click Items.
- In the item list, right-click the item that you located in
step 1, and then click Open Selected Items.
- In the Sales description field, edit
the
description to be 256
characters or shorter than 256 characters.
Note The 256-character limit
for the
description
includes
spaces.
- Click Save and Close.
- In the invoice that you opened in step 1, click
Edit.
- Under Products and services, click the
item that you located in step 1.
- Click another
item, and then click the same item that you clicked in step 7.
Note This step updates
the Description field of the item line to the shorter description
that you typed in step 4. - On the File menu, click
Save.
- On the Action menu, click
Void.
Note If these steps do not resolve the problem, contact Microsoft
Office Accounting Support. To do this, visit the following Microsoft Web site:
APPLIES TO
- Microsoft Office Accounting Express 2008
- Microsoft Office Accounting Professional 2008
- Microsoft Office Accounting Express 2007
- Microsoft Office Accounting Professional 2007
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