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Error message when you save an exported template in Microsoft Office Accounting Professional 2008 or in Microsoft Office Accounting Express 2008: Save failed

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Article ID: 948217 - Last Review: September 10, 2011 - Revision: 2.0

Error message when you save an exported template in Accounting Professional or in Accounting Express: "Save failed"

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SYMPTOMS

Consider the following scenario in Microsoft Office Accounting Professional or in Microsoft Office Accounting Express. You enable an accountant transfer. Then, you export a template. Next, you save the exported template. In this scenario, you receive the following error message:
Save failed.

CAUSE

This problem occurs because the accountant transfer is active.

RESOLUTION

To resolve this problem, use one of the following methods.

Method 1

Receive your books from your accountant, and then save the exported template. To do this, follow these steps:
  1. Start Accounting Professional or Accounting Express.
  2. On the File menu, point to Accountant Transfer, and then click Receive Books.
  3. Complete the steps in the wizard.
  4. On the File menu, point to Utilities, and then click Export as Template.
  5. In the File name field, type a file name, and then click Save.

Method 2

Cancel the accountant transfer, and then save the exported template. To do this, follow these steps:
  1. Start Accounting Professional or Accounting Express.
  2. On the File menu, point to Accountant Transfer, and then click Cancel Transfer.
  3. On the File menu, point to Utilities, and then click Export as Template.
  4. In the File name field, type a file name, and then click Save.

APPLIES TO
  • Microsoft Office Accounting Professional 2008
  • Microsoft Office Accounting Express 2008
Keywords: 
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