The SMS_Executive service (Smsexec.exe) process for Microsoft Systems Management Server (SMS) 2003 may crash when it tries to shut down. This behavior occurs when the process is experiencing a heavy load. Additionally, a Crash.log file is generated in the following folder:
%SystemDrive%\SMS\Logs
The Crash.log file contains a message that resembles the following:
Time = Date_Time
Service name = SMS_EXECUTIVE
Thread name = SMS_SOFTWARE_INVENTORY_PROCESSOR
Executable = path\smsexec.exe
Process ID = ID_number
Thread ID = ID_number
Instruction address = Memory_address
Exception = c0000005 (EXCEPTION_ACCESS_VIOLATION)
Description = "The thread tried to write to the virtual address Memory_address
for which it does not have the appropriate access."
Raised inside CService mutex = No
CService mutex description = ""
This problem occurs because a thread in the Smsexec.exe process takes more than 60 seconds to stop.
Hotfix information
Note After you install this hotfix, the time limitation is extended to five minutes.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
You must have SMS 2003 Service Pack 3 (SP3) installed before you apply this hotfix.
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the
Date and Time item in Control Panel.
Collapse this tableExpand this table
| File name | File version | File size | Date | Time | Platform |
|---|
| Sinvproc.dll | 2.50.4253.3115 | 151,552 | 31-Jul-2007 | 18:10 | x86 |
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684Â
(http://kbalertz.com/Feedback.aspx?kbNumber=824684/
)
Description of the standard terminology that is used to describe Microsoft software updates