Consider the following scenario:

1. You use a remote desktop session to access a Windows Server 2003 Terminal Server on which Symantec AntiVirus 10.1 is installed.
2. You create a Group Policy setting to delete the user profile after you log off from the remote desktop session to Terminal Server.

In this scenario, after you log off from the remote desktop session to Terminal Server, changes to the user profile are not saved correctly on the profile server, and the user profile is corrupted.

Additionally, when you try to log on to Terminal Server again, you receive the following error message:After you log on to the computer, the Windows operating system creates a temporary profile for your user account. Additionally, error messages that resemble the following may be logged in the Application log.

Message 1

Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1511
Date: Date
Time: Time
User: User_Name
Computer: Computer_Name
Description: Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off.

Message 2

Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1512
Date: Date
Time: Time
User: User_Name
Computer: Computer_Name
Description: Windows cannot load the locally stored profile. Possible causes of this error include insufficient security rights or a corrupt local profile. If this problem persists, contact your network administrator.
DETAIL - The process cannot access the file because it is being used by another process.

Message 3

Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1518
Date: Date
Time: Time
User: User_Name
Computer: Computer_Name
Description: Windows was unable to load the registry. This is often caused by insufficient memory or insufficient security rights.
DETAIL - The process cannot access the file because it is being used by another process.

This problem occurs because of an issue in Symantec AntiVirus 10.1.

To resolve this problem, contact Symantec for help. For more information, see the following Symantec Web site: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.