When you try to install Microsoft System Center Operations
Manager 2007 Reporting, the installation operation fails. This problem occurs if the
Microsoft SQL Server Reporting Services (ReportServer) instance takes more than
60 seconds to start.
When this problem occurs, the Momreporting.log file contains
the following information:
ReplaceSRSExtensionsCA error: Cannot start service ReportServer on computer '.'..
StackTrace: at System.ServiceProcess.ServiceController.Start(String args)
at Microsoft.Reporting.Setup.ReportingManagedCAs.RestartService(String srsServiceName)
at Microsoft.Reporting.Setup.ReportingManagedCAs.ReplaceSRSExtensionsCA(Session session)
Update Information
To resolve this problem, obtain the latest version of Microsoft System Center Operations Manager 2007. For more information, refer to this Microsoft Web site:
http://www.microsoft.com/systemcenter/operationsmanager/en/us/how-to-buy.aspx
(http://www.microsoft.com/systemcenter/operationsmanager/en/us/how-to-buy.aspx)
Hotfix information
A
supported hotfix is available from Microsoft. However, this hotfix is intended
to correct only the problem that is described in this article. Apply this
hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download
available" section at the top of this Knowledge Base article. If this section
does not appear, submit a request to Microsoft Customer Service and Support to
obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required,
you might have to create a separate service request. The usual support costs
will apply to additional support questions and issues that do not qualify for
this specific hotfix. For a complete list of Microsoft Customer Service and
Support telephone numbers or to create a separate service request, visit the
following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for
which the hotfix is available. If you do not see your language, it is because a
hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must have System Center Operations
Manager 2007 Service Pack 1 (SP1) installed.
Restart requirement
You do not have to restart the computer after you apply this
hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
Hotfix installation instructions
This hotfix provides a Microsoft Installer (.msi) file that you can
use to fix the existing Reporting2007.msi file in the installation media. Then,
you can use the fixed Reporting2007.msi file to install Operations Manager 2007
Reporting. To do this, follow these steps:
- Copy the following file from the hotfix package to a local
folder or to a shared folder:
SystemCenterOperationsManager2007-SP1-KB951148-X86-X64-ENU.msi
- Run the file that you copied in step 1.
- On
the Select Installation Folder page of the installation wizard, you can specify a folder
in which the hotfix will be installed. By default, this hotfix is installed
in the following location:
%ProgramFiles%\System Center 2007 Hotfix Utility\Q951148
- The Q951148
folder contains the following files:
- A Q951148-x86.mst file for x86 platforms
- A Q951148-x64.mst file for x64 platforms
- Locate the Reporting2007.msi file in the Operations Manager
2007 Service Pack 1 installation media. The Reporting2007.msi is located in the
following folder on the installation media:
Reporting\platform
Note The platform placeholder represents
the platform version of Operations Manager 2007 Reporting that you want to
install. - Copy this Reporting2007.msi file from the installation
media to the Q951148 folder that is mentioned in step 3.
- Change
the working directory to the Q951148 folder that is mentioned in step 3. For
example, if you used the default installation folder in step 2, open a command prompt, type the following command, and then press ENTER:
cd /d %ProgramFiles%\System Center 2007 Hotfix Utility\Q951148
- At the command prompt, run the following command:
WiUseXfm.vbs Reporting2007.msi MST_File
Note Replace the MST_File placeholder with "Q951148-x86.mst" or with "Q951148-x64.mst,"
as appropriate
for your platform. - To verify that the Reporting2007.msi file is successfully
fixed, check the last modified time of the Reporting2007.msi file.
- Replace
the old Reporting2007.msi file by copying the
fixed Reporting2007.msi file onto the installation media.
If the installation media is read-only, you can install Operations Manager 2007
Reporting directly by using the fixed Reporting2007.msi file. To do this, open a command prompt, type the following command, and then press ENTER:
msiexec /i Modified_MSI_Location\reporting2007.msi /l*v %TEMP%\MOMReporting.log
Note Replace the Modified_MSI_Location
placeholder with the folder that contains the fixed Reporting2007.msi
file.
Note After you follow these steps, the digital signature in the fixed
Reporting2007.msi file will be broken. Therefore, you will receive a warning
message when you run the fixed Reporting2007.msi file. You can safely ignore
this warning message.
File information
The English version of this hotfix has the file
attributes (or later file attributes) that are listed in the following table.
The dates and times for these files are listed in Coordinated Universal Time
(UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the
Time
Zone tab in the
Date and Time item in Control
Panel.
System Center Operations Manager 2007 Service Pack 1
Collapse this tableExpand this table
| File name | File version | File
size | Date | Time | Platform |
|---|
| Q951148-x64.mst | Not
Applicable | 2,637,824 | 01-Apr-2008 | 06:56 | Not
Applicable |
| Q951148-x86.mst | Not
Applicable | 2,571,776 | 01-Apr-2008 | 06:46 | Not
Applicable |
| Wiusexfm.vbs | Not
Applicable | 2,822 | 18-Oct-2002 | 08:19 | Not
Applicable |
System Center Operations Manager 2007 Service Pack 1, French version
Collapse this tableExpand this table
| File name | File version | File
size | Date | Time | Platform |
|---|
| Q951148-x64.mst | Not
Applicable | 2,640,896 | 29-Aug-2008 | 17:40 | Not
Applicable |
| Q951148-x86.mst | Not
Applicable | 2,572,800 | 29-Aug-2008 | 17:46 | Not
Applicable |
| Wiusexfm.vbs | Not
Applicable | 2,822 | 18-Oct-2002 | 23:19 | Not
Applicable |
System Center Operations Manager 2007 Service Pack 1, Japanese version
Collapse this tableExpand this table
| File name | File version | File
size | Date | Time | Platform |
|---|
| Q951148-x64.mst | Not
Applicable | 5,632 | 30-Jul-2008 | 20:15 | Not
Applicable |
| Q951148-x86.mst | Not
Applicable | 2,572,800 | 29-Aug-2008 | 17:46 | Not
Applicable |
| Wiusexfm.vbs | Not
Applicable | 2,822 | 18-Oct-2002 | 23:19 | Not
Applicable |
Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.This problem was first corrected in Microsoft System Center Operations Manager 2007 R2.
For a list of issues that are fixed in Microsoft System Center Operations Manager 2007 R2, refer to the following article in the Microsoft Knowledge base:
971410Â
(http://kbalertz.com/Feedback.aspx?kbNumber=971410/
)
List of issues that are fixed in System Center Operations Manager 2007 R2
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684Â
(http://kbalertz.com/Feedback.aspx?kbNumber=824684/
)
Description of the standard terminology that is used to describe Microsoft software updates