Consider the following scenario. You have a domain that includes Windows Server 2003-based computers and Windows Server 2008-based computers. You set Terminal Services session limit values in a user object by using Windows Server 2008 tools, such as the Active Directory Users and Computers MMC snap-in. In this scenario, the values that are stored in the user object will be interpreted incorrectly by Windows Server 2003 terminal servers. Similarly, if the value is set on a Windows Server 2003-based computer, Windows Server 2008-based terminal servers will interpret the time-outs incorrectly.

For example, when you set a time-out to 1 Day by using a Windows Server 2008-based server, the parameter is displayed as 58 Minutes on a Windows Server 2003-based computer. However, Windows Server 2003-based terminal servers treat this as 20 seconds.

This problem occurs because Windows Server 2008 and Windows Server 2003 use different formats to store the value in the userParameters attribute.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, you must have Windows Vista, Vista SP1, or Windows Server 2008 SP1 installed on the computer. The hotfix must be applied to all computers that will be accessed by using Terminal Services and to all computers that will be used to edit Active Directory User configurations. If you subsequently upgrade to Windows Vista SP2 or a later version, you must also install the hotfix on those remaining computers or upgrade them to Windows Vista SP2 (or a later version). If only some computers contain this hotfix or Vista SP2 (or a later version), you will experience variations of the symptoms that are described. For example, you will experience premature or overly long session timeouts, which corrupt the time-out value in the user objects.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008 note

The MANIFEST (.manifest) files and the MUM (.mum) files that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are important to maintaining the state of the updated component. The security catalog files, whose attributes are not listed, are signed by using a Microsoft digital signature.

For all supported x86-based versions of Window Vista, Windows Vista SP1, and Windows Server 2008

For all supported x64-based versions of Window Vista, Windows Vista SP1, and Windows Server 2008

For all supported Itanium-based versions of Windows Server 2008

To work around this problem, make sure that the terminal service parameters for a user are set at a computer that is running the same operating system as the terminal servers that they will use:

• If a user uses a Windows Server 2003–based terminal server, set the data for this user from a Windows Server 2003-based computer.
• If a user uses a Windows Server 2008-based terminal server, set the data for this user from a Windows Server 2008-based computer.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about the userParameters attribute, visit the following Microsoft Developer Network (MSDN) Web site: To use Active Directory Users and Computers to set the time-out value on a Windows Server 2008 domain controller, follow these steps:

1. Open Active Directory Users and Computers.
2. Find the user in the Users folder or in the organizational unit where the user is.
3. Right-click the user account, and then click Properties.
4. On the Sessions tab, you will find the settings for the time-out value.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

Additional file information for Windows Vista and Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

Additional files for all supported x64-based versions of Windows Server 2008

Additional files for all supported Itanium-Based versions of Windows Server 2008