You have a Windows Server 2003-based computer that includes
a quad-core CPU. You install Microsoft Commerce Server 2002 Standard Edition on
the computer. When you try to run a Commerce Web site on the computer, you
receive the following error message:
Event Type: Error
Event Source: Commerce Server 2002
Event Category: None
Event ID: 36865
Description:
Error in
Commerce Administration Object : Description - 'GlobalConfig:Initialize :
Configuration object failed to initialize because Commerce Server Standard
Edition supports a maximum of two processors (CPUs).'
This problem occurs because Commerce Server 2002 Standard
Edition only supports two processors. On
a Windows Server 2003-based computer that has a quad-core CPU, the Cs45_ca.dll
component of Microsoft Commerce Server 2002 Standard Edition counts the number of processors
as four. This number exceeds the maximum of processors that Commerce Server 2002 Standard Edition supports. Therefore, you
receive an error message.
Hotfix information
A supported hotfix is now
available from Microsoft. However, it is intended to correct only the problem
that is described in this article. Apply it only to systems that are
experiencing this specific problem. This hotfix may receive additional testing.
Therefore, if you are not severely affected by this problem, we recommend that
you wait for the next Commerce Server 2002 service pack that contains this
hotfix.
To resolve this problem immediately, contact Microsoft
Customer Support Services to obtain the hotfix. For a complete list of
Microsoft Customer Support Services telephone numbers and information about
support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
Prerequisites
You must have Microsoft Commerce Server 2002 Service Pack 4 (SP4)
installed on the server because of file dependencies.
Restart requirement
You have to restart the server after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file
attributes (or later file attributes) that are listed in the following table.
The dates and times for these files are listed in Coordinated Universal Time
(UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the
Time
Zone tab in the
Date and Time item in Control
Panel.
Collapse this tableExpand this table
| File name | File version | File
size | Date | Time | Platform |
|---|
| Cs45_ca.dll | 4.6.6072.0 | 147,728 | 13-May-2008 | 13:08 | x86 |
Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
For
more information, click the following article number to view the article in the
Microsoft Knowledge Base:
945101Â
(http://kbalertz.com/Feedback.aspx?kbNumber=945101/
)
FIX: Error message when you try to access a Commerce Server 2002 Web site: "Configuration object failed to initialize because Commerce Server Standard Edition supports a maximum of two processors (CPUs)"