RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.

For a Windows Server 2003 or 2008 or 2008 R2 based DHCP server where Symantec Endpoint Production 11.0 or Symantec Antivirus 10.2 is installed, client computers may be unable to get IP addresses from this DHCP server.

If we statically assign an IP address to the client machine, it functions normally on the network..

This issue occurs because of a problem with Symantec Endpoint Protection 11.0.

To resolve this issue, follow the instructions that are provided by Symantec to upgrade the software to the latest version of Symantec Endpoint Protection or Symantec Antivirus. For more information, visit the following Symantec Knowledge Base article:

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007102613484948

For more information about how to obtain support for these products, visit:

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007121216494948

For more information see the following Microsoft Knowledge base articles:

948732 Network shares become unresponsive after some time on a Windows Server 2003-, 2008 or 2008 R2-based computer running Symantec Endpoint Protection prior to 11.0.4202 (MR4-MP2) or Symantec Antivirus 10.2, and you receive an error messagehttp://kbalertz.com/Feedback.aspx?kbNumber=948732

961293 Unable to access Shares "The specified network name is no longer available" when Symantec Endpoint Protection prior to 11.0.4202 (MR4-MP2) or Symantec Antivirus 10.2 are installed on a Windows 2003, 2008 or 2008 R2 Server

961654 A file sharing connection to a Windows Server 2008-based server drops unexpectedly if the server has Symantec Endpoint Protection prior to 11.0.4202 (MR4-MP2) or Symantec Antivirus 10.2 installed

http://kbalertz.com/Feedback.aspx?kbNumber=961654

948732 Network shares become unresponsive after some time on a Windows Server 2003-, 2008 or 2008 R2-based computer running Symantec Endpoint Protection prior to 11.0.4202 (MR4-MP2) or Symantec Antivirus 10.2, and you receive an error message

http://kbalertz.com/Feedback.aspx?kbNumber=948732

953615 Clients cannot get IP address from a Windows Server 2003 based DHCP server with Symantec Endpoint Protection 11.0 installed

http://kbalertz.com/Feedback.aspx?kbNumber=953615

822219 Your system stops responding, you experience slow file server performance, or delays occur when you work with files that are located on a file server

http://kbalertz.com/822219


Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

MICROSOFT AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, RELIABILITY OR ACCURACY OF THE INFORMATION CONTAINED IN THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE (THE “MATERIALS”) FOR ANY PURPOSE. THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.