Microsoft Knowledge Base Article
This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved.
Terms
of Use |
Trademarks
Article ID: 954204 - Last Review: February 20, 2009 - Revision: 2.0
Exchange services cannot be started, and event ID 7024 is logged after you install Symantec Mail Security on a Windows Server 2008-based computer that is running Exchange Server 2007
After you install Symantec Mail Security on a Windows Server
2008-based computer that is running Microsoft Exchange Server 2007, Exchange
services cannot be started. Additionally, the Exchange Active Directory Topology Service fails, and the following event error is logged in the
System log:
Log Name: System
Source:
Service Control Manager
Event ID: 7024
Task Category: None
Level: Error
Keywords: Classic
Description:
The Microsoft
Exchange Active Directory Topology Service service terminated with
service-specific error 2147942414 (0x8007000E).
Note When this issue occurs, you cannot resolve this issue by
uninstalling Symantec Mail Security. You may also notice that you cannot clear
the Application log events.
This issue occurs because Symantec Mail Security modifies
the following registry subkey to write event logs only for Symantec
applications:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Eventlog\Application\CustomSD
Therefore, when Exchange services tries to log events in the event
log, Exchange services receives an "access denied" error message, and Exchange
services cannot be started.
To resolve this issue, upgrade to Symantec Mail Security for Microsoft Exchange version 6.06. This version of Symantec Mail Security for Microsoft Exchange includes full support for Windows 2008.
For more
information about the CustomSD registry subkey, click the following article
number to view the article in the Microsoft Knowledge Base:
323076Â
(http://kbalertz.com/Feedback.aspx?kbNumber=323076/
)
How to set event log security locally or by using Group Policy in Windows Server 2003
The third-party products that this
article discusses are manufactured by companies that are independent of
Microsoft. Microsoft makes no warranty, implied or otherwise, about the
performance or reliability of these products.
For more information, visit the following Symantec Web
sites:
Microsoft
provides third-party contact information to help you find technical support.
This contact information may change without notice. Microsoft does not
guarantee the accuracy of this third-party contact information.
APPLIES TO
- Microsoft Exchange Server 2007 Standard Edition
- Microsoft Exchange Server 2007 Enterprise Edition
- Microsoft Exchange Server 2007 Service Pack 1
| kbexpertiseinter kbtshoot kbprb KB954204 |
Community Feedback System
Very often, it takes hours to solve a problem. Very often, you've looked high
and low, and have tried a lot of solutions. When you finally found it, chances
are, it was because someone else helped you. Here's your chance to give back.
Use our community feedback tool to let others know what worked for you and what
didn't.
Please also understand that the community feedback system is not warranted to be
correct, it's simply a system that we've built to let people try and help each
other. If something in a feedback response doesn't make sense to you, or you're
not comfortable making changes that the feedback talks about (like registry
edits), please consult a professional.
Thank you for using kbAlertz.com Feedback System.
-- Scott Cate