
	Search KbAlertz Advanced Search

Receive Microsoft Knowledge Base articles by E-Mail?

Every night we scan the Microsoft Knowledge Base. If technologies you're interested in are updated, we'll send you an e-mail. You only get one e-mail a day, and only when new articles are added.

Click here to create a
FREE account

Already have an account?
[Click here to Login]

Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks

Ads by Lake Quincy Media

Windows Server 2003 Terminal Server may crash during the terminal session logoff process, and you may receive a Stop error message: "Stop error code 0x00000050 (PAGE_FAULT_IN_NONPAGED_AREA)"

Article ID: 955066 - View products that this article applies to.

Hotfix Download Available

System TipThis article applies to a different version of Windows than the one you are using. Content in this article may not be relevant to you.Â Visit the Windows Vista Solution Center

Expand all | Collapse all

SYMPTOMS

Windows Server 2003 Terminal Server may crash during the terminal session logoff process. Additionally, you may receive the following Stop error message:

Stop 0x00000050 (parameter1, 00000000, parameter3, 00000000)
PAGE_FAULT_IN_NONPAGED_AREA

Note The parameters in this Stop error message vary, depending on the configuration of the computer.

Back to the top | Give Feedback

CAUSE

This problem occurs because the Win32k.sys driver calls a user mode driver during the cleanup process.

Back to the top | Give Feedback

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 1 (SP1) or Windows Server 2003 Service Pack 2 (SP2) installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100

(http://kbalertz.com/Feedback.aspx?kbNumber=889100/ )

How to obtain the latest service pack for Windows Server 2003

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.