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When you try to deploy a System Center Operations Manager 2007 Service Pack 1 agent, the Health Service does not start, and event ID 7024 is logged

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Microsoft Knowledge Base Article

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©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks

Article ID: 957567 - Last Review: November 5, 2008 - Revision: 1.1

When you try to deploy a System Center Operations Manager 2007 agent, the Health Service does not start, and event ID 7024 is logged

SYMPTOMS

When you try to deploy a Microsoft System Center Operations Manager 2007 Service Pack 1 (SP1) agent, the deployment succeeds. But the Health Service does not start, and a Service Control Manager event that resembles the following event is logged in the System log:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7024
Date: dd-mm-yyyy
Time: hh:mm:ss
User: N/A
Computer: [computername]
Description:
The OpsMgr Health Service service terminated with service-specific error 3 (0x3).

CAUSE

This problem occurs because the role to which the agent was deployed was a System Center Operations Manager 2007 Stand-alone Operations Database role. However, System Center Operations Manager 2007 was not applied to this role.

RESOLUTION

To resolve this problem, follow these steps:
Note: The procedure is the same for System Center Operations Manager 2007 SP1 or Microsoft System Center Operations Manager 2007 R2.
  1. Uninstall the System Center Operations Manager 2007 agent from the database server role.
  2. Apply System Center Operations Manager 2007 SP1 or Microsoft System Cener Operations Mangager 2007 R2 to the server. To do this for System Center Operations Manager 2007 SP1, run the SP1Upgrade.exe file from the upgrade media. To do this for System Center Operations Manager 2007 R2, run SetupOM.exe from the installation media.
  3. Re-deploy the System Center Operations Manager 2007 Service Pack agent.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

REFERENCES

For more information about the System Center Operations Manager 2007 SP1 Upgrade Guide, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/bb822001.aspx (http://technet.microsoft.com/en-us/library/bb822001.aspx)

APPLIES TO
  • Microsoft System Center Operations Manager 2007 Service Pack 1
  • Microsoft System Center Operations Manager 2007 R2
Keywords: 
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