A Windows Server 2003-based terminal server may restart unexpectedly when a client computer logs off from the terminal session. Additionally, you receive the following Stop error on the terminal server:This issue occurs after you install hotfix 951749 on the terminal server.

This issue occurs because Terminal Services tries to free user mode memory during the session cleanup process. However, the related process and the user mode memory do not exist. Therefore, stop error 0x0000008E occurs.

To resolve this issue, install hotfix 957877 on the terminal server. After you install this hotfix, Terminal Services frees user mode memory during the session cleanup process only when the memory exists.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, the computer must be running one of the following operating systens:

• Windows Server 2003 with Service Pack 1 (SP1)
• Windows Server 2003 with Service Pack 2 (SP2)

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 with SP1, x86-based versions

Windows Server 2003 with SP2, x86-based versions

Windows Server 2003, x64-based versions

Windows Server 2003 with SP2, x64-based versions

Windows Server 2003 with SP1, Itanium-based versions

Windows Server 2003 with SP2, Itanium-based versions

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about hotfix 951749, click the following article number to view the article in the Microsoft Knowledge Base: For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: