Consider the following scenario:

• You install Windows Server 2008 on an iSCSI storage device that is enabled with multipath I/O (MPIO) paths.
• You start the computer by using the iSCSI storage device as the boot device.
• You disconnect the primary path.

In this scenario, instead of failing over to a secondary path, the system becomes unresponsive. Specifically, you experience the following symptoms:

• The Start menu disappears.
• The system clock stops refreshing.
• Windows do not receive the focus when you click them.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008 file information notes

• The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
  Collapse this tableExpand this table

  Version	Product	Milestone	Service branch
  6.0.6001.18xxx	Windows Server 2008 SP1	SP1	GDR
  6.0.6001.22xxx	Windows Server 2008 SP1	SP1	LDR

• Service Pack 1 is integrated into Windows Server 2008.
• The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

For all supported 32-bit versions of Windows Server 2008

For all supported 64-bit versions of Windows Server 2008

For all supported Itanium-based versions of Windows Server 2008

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: