Microsoft Knowledge Base Article
This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved.
Terms
of Use |
Trademarks
Article ID: 961678 - Last Review: September 10, 2011 - Revision: 2.0
A customer's balance seems to have increased by the amount of a write-off instead of balancing to zero after you create a write-off in Accounting Professional 2008 or in Accounting Express 2008
After you create a write-off in Microsoft Office Accounting Professional 2008 or in Microsoft Office Accounting Express 2008, a customer's balance seems to have increased by the amount of the write-off instead of balancing to zero.
This problem occurs if the
Amount field for a transaction for the customer is not cleared when you create the write-off.
To resolve this problem, follow these steps:
- On the Customer menu, point to Customer Lists, and then click Received Payments.
- Right-click the payment that was previously made to write off the balance, and then click Void.
- On the Customer menu, click Receive Payment.
- In the Received from field, select the customer from which you want to receive the payment.
- In the Amount field, enter the appropriate amount.
- In the Payment method field, select the payment method.
- In the Due for payment area, click to select the check box for the payment.
- In the Write Off column, click $0.00.
- In the Write off account field, select an account to use for the write-off.
-
In the Write off amount field, type the amount of the write-off.
- Click OK.
- Click Save and Close.
APPLIES TO
- Microsoft Office Accounting Professional 2008
- Microsoft Office Accounting Express 2008
| kbsurveynew kbexpertisebeginner kbtshoot kbmbsmigrate kbprb kbexpertiseinter KB961678 |
Community Feedback System
Very often, it takes hours to solve a problem. Very often, you've looked high
and low, and have tried a lot of solutions. When you finally found it, chances
are, it was because someone else helped you. Here's your chance to give back.
Use our community feedback tool to let others know what worked for you and what
didn't.
Please also understand that the community feedback system is not warranted to be
correct, it's simply a system that we've built to let people try and help each
other. If something in a feedback response doesn't make sense to you, or you're
not comfortable making changes that the feedback talks about (like registry
edits), please consult a professional.
Thank you for using kbAlertz.com Feedback System.
-- Scott Cate