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Microsoft Knowledge Base Article
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Article ID: 968002 - Last Review: January 20, 2012 - Revision: 7.0 Error message 0x80070424 when you use Windows Update or Microsoft Update Web sites to install updates When you try to connect to Microsoft Windows Update, Microsoft Update, or update Microsoft Security Essentials, you receive the following error code: Or On a computer that is running Windows XP Service Pack 2 (SP2), you may encounter one or more of the following issues: - The Automatic Updates feature is turned off in Security Center and you cannot turn this feature on.
- The Automatic Updates service is missing from the Services snap-in.
- The registry is missing one or both of the following registry subkeys:
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_WUAUSERV
This issue occurs if a service that is required for Windows Update or for Microsoft Update is not registered.
To resolve this issue, follow the steps listed in the methods below, starting with method 1: Method 1: Run the Windows Update Troubleshooter. The Automatically diagnose and fix common problems with Windows Update troubleshooter may automatically fix the problem described in this article.
This troubleshooter fixes many different problems.
Learn more
(http://support.microsoft.com/mats/windows_update/)
| |
The Automatically diagnose and fix common problems with Windows Update troubleshooter may automatically fix the problem described in this article.
This troubleshooter fixes many different problems.
Learn more
(http://support.microsoft.com/mats/windows_update/)
|
|
We're sorry, but your operating system is not supported by Microsoft Automated Troubleshooting Services at this time.
If the Windows Update Troubleshooter did not resolve the issue, go to Method 2. Method 2: Run the Fix it to restart necessary services and register additional DLL'sTo have us fix this problem for you, go to the " Fix it for me" section. If you prefer to fix this problem yourself, go to the " Let me fix it myself" section. Fix it for meTo fix this problem automatically, click the Fix it button or link. In the File Download dialog box, click Run, and then follow the steps in the Fix it Wizard. Notes- This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
- If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD, and then run it on the computer that has the problem.
- The Fix it solution only implements method 2 in this KB (Knowledge Base). If the Fix it solution does not resolve the problem, you need to try other methods in this KB manually.
Then, go to the " Did this fix the problem?" section. Let me fix it myself
Click here to view or hide detailed information
Register the Windows Update filesIf you are running Windows XP, Windows Server 2003, or Windows 2000, follow these steps:- Click Start, click Run, type notepad and then click OK.
- Copy the following commands, and then paste them into the Notepad window.
REGSVR32 WUPS2.DLL /S
REGSVR32 WUPS.DLL /S
REGSVR32 WUAUENG.DLL /S
REGSVR32 WUAPI.DLL /S
REGSVR32 MUCLTUI.DLL /S
REGSVR32 WUCLTUI.DLL /S
REGSVR32 WUWEB.DLL /S
REGSVR32 MUWEB.DLL /S
REGSVR32 QMGR.DLL /S
REGSVR32 QMGRPRXY.DLL /S - On the Notepad File menu, click Save As.
- In the File name box, type register.bat, and then click All Files in the Save as type box.
- Save the register.bat file to the desktop.
- Double-click the register.bat file to register the Windows Update files.
- Try to install updates again.
If you are running Windows Vista or Windows Server 2008, follow these steps:- Click Start
Collapse this imageExpand this image - Copy the following commands, and then paste them into the Notepad window.
REGSVR32 WUPS2.DLL /S
REGSVR32 WUPS.DLL /S
REGSVR32 WUAUENG.DLL /S
REGSVR32 WUAPI.DLL /S
REGSVR32 WUCLTUX.DLL /S
REGSVR32 WUWEBV.DLL /S
REGSVR32 JSCRIPT.DLL /S
REGSVR32 MSXML3.DLL /S - On the Notepad File menu, click Save As.
- In the File name box, type register.bat, and then click All Files (*.*) in the Save as type box.
- Save the register.bat file to the desktop.
- Right-click the register.bat file, and then click Run as administrator.
Collapse this imageExpand this image - Try to install updates again.
Notes- If you are running Windows Vista, and the Background Intelligent Transfer Service does not appear in the list of services, click the following link to view the KB article on the Microsoft Web site and download the update:
939159Â
(http://kbalertz.com/Feedback.aspx?kbNumber=939159/
)
An update to prevent a Background Intelligent Transfer Service (BITS) crash on a Windows Vista-based computer
If the Automatic Update Service does not appear in the list of services, follow the steps that are listed in Method 3.
Method 3: Restart Windows Services
0x80070424 error message may also occur when the following services are stopped. You may resolve this error message by follow these steps: - Click Start, type services.msc in Start Search or Search programs and files, and then press Enter.
- If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
- Locate Background Intelligent Transfer Service and check the Status.
- If the Status lists Stopped, right click Background Intelligent Transfer Serviceis and then click Start in the popup menu.
- Locate Windows Update and check the Status.
- If the Status lists Stopped, right click Windows Update and then click Start in the popup menu.
- Locate Workstation and check the Status.
- If the Status lists Stopped, right click Workstation and then click Start in the popup menu.
- Close the Services.
Method 4: Download and install Windows Update Agent Download and install Windows Update Agent.
For more information about how to download Windows Update Agent, click the following article number to view the article in the Microsoft Knowledge Base:
949104Â
(http://kbalertz.com/Feedback.aspx?kbNumber=949104/
)
How to obtain the latest version of the Windows Update Agent to help manage updates on a computer
After Windows Update Agent is installed, try to install updates again.
Method 5: Reinstall Automatic Updates on a computer that is running Windows XP SP2If you are using a computer that is running Windows XP SP2, and your issue has not been resolved, try the following steps:
Click here to view or hide detailed information
- Click Start, click Run, type explorer, and then click OK.
- Locate the following folder:
%windir% \inf Note The %windir% placeholder represents the path of the WINDOWS system folder. Typically, C:\WINDOWS is the path of the WINDOWS system folder.
The inf folder is a hidden folder. To view the inf folder, follow these steps: - On the Tools menu, click Folder Options, and then click the View tab.
- In the Advanced settings list, click Show hidden files and folders under Hidden files and folders.
- Click Apply, and then click OK.
- Double-click the inf folder, right-click au, and then click Install.
- Click Browse. Locate and then click the %windir% \ServicePackFiles\i386 folder if the following conditions are true:
- You installed Windows XP SP2 from a Windows XP SP2 CD that included SP2 as part of the base installation.
- You downloaded and installed Windows XP SP2 from the Microsoft Web site.
- Windows XP SP2 was included with the computer.
Note If the ServicePackFiles folder is not present on the computer, you can copy the files from a slipstreamed Windows XP SP2 installation CD. - Click OK to copy the files.
- Change the setting on the computer not to display hidden files and folders. To do this, follow these steps:
- On the Tools menu, click Folder Options, and then click the View tab.
- In the Advanced settings list, click Do not show hidden files and folders under Hidden files and folders.
- Click Apply, and then click OK.
- Restart the computer.
Did this fix the problem?- Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support
(http://support.microsoft.com/contactus)
.
- We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me
(http://blogs.technet.com/fixit4me/)
" blog or send us an email
(mailto:fixit4me@microsoft.com?Subject=KB)
message.
APPLIES TO- Microsoft Windows Update
- Microsoft Update
| kbexpertiseinter kbtshoot kbfixme kbmsifixme kbcip KB968002 |
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