A computer that is running Windows Server 2003 stops
responding (hangs) during startup, and then it displays a black screen. This
problem occurs if you have installed the IPv6 protocol on the computer, and you
have assigned many IPv6 addresses to the installed interfaces. This problem is
very likely to occur if there are more than 50 IPv6 addresses assigned to the
interfaces.
This problem occurs because of a deadlock
scenario.
To initialize IP addresses, the IPv6 stack creates many work
items, and this behavior requires the system to read the registry. However,
when the Session Management Subsystem (SMSS) starts, it sets an exclusive lock
on the registry. Then, the SMSS tries to generate work items that are expected
to be handled by worker threads. However, assume that the worker thread queue
is full and that no worker threads are free. In this scenario, all the worker
threads are blocked because they are waiting for the registry lock to be
released. Therefore, a deadlock occurs.
Hotfix information
A
supported hotfix is available from Microsoft. However, this hotfix is intended
to correct only the problem that is described in this article. Apply this
hotfix only to systems that are experiencing the problem described in this
article. This hotfix might receive additional testing. Therefore, if you are
not severely affected by this problem, we recommend that you wait for the next
software update that contains this hotfix.
If the hotfix is available
for download, there is a "Hotfix download available" section at the top of this
Knowledge Base article. If this section does not appear, contact Microsoft
Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required,
you might have to create a separate service request. The usual support costs
will apply to additional support questions and issues that do not qualify for
this specific hotfix. For a complete list of Microsoft Customer Service and
Support telephone numbers or to create a separate service request, visit the
following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for
which the hotfix is available. If you do not see your language, it is because a
hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must have Windows Server 2003 Service
Pack 2 installed on the computer.
For more information, click the
following article number to view the article in the Microsoft Knowledge Base:
889100
(http://kbalertz.com/Feedback.aspx?kbNumber=889100/
)
How to obtain the latest service
pack for Windows Server 2003
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file
attributes (or later file attributes) that are listed in the following table.
The dates and times for these files are listed in Coordinated Universal Time
(UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the
Time
Zone tab in the
Date and Time item in Control
Panel.
Windows Server 2003 with Service Pack 2, x86-based versions
Collapse this tableExpand this table
| File name | File version | File
size | Date | Time | Platform |
|---|
| Tcpip6.sys | 5.2.3790.4510 | 235,392 | 08-May-2009 | 16:41 | Not
Applicable |
Windows Server 2003 with Service Pack 2, x64-based versions
Collapse this tableExpand this table
| File name | File version | File
size | Date | Time | Platform |
|---|
| Tcpip6.sys | 5.2.3790.4510 | 377,344 | 08-May-2009 | 20:52 | x64 |
Windows Server 2003 with Service Pack 2, Itanium-based versions
Collapse this tableExpand this table
| File name | File version | File
size | Date | Time | Platform |
|---|
| Tcpip6.sys | 5.2.3790.4510 | 766,848 | 08-May-2009 | 20:27 | Not
Applicable |
Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
Some known issues may occur after you apply this hotfix.
Refer to the following Microsoft Knowledge Base article to verify your specific
issue and apply hotfix 956770 as appropriate:
956770
(http://kbalertz.com/Feedback.aspx?kbNumber=956770/
)
FIX: You may have problems when
you add lots of IP addresses on the network adapter of a Windows Server
2003-based computer
For more information about
software update terminology, click the following article number to view the
article in the Microsoft Knowledge Base:
824684
(http://kbalertz.com/Feedback.aspx?kbNumber=824684/
)
Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 970659 - Last Review: July 7, 2009 - Revision: 1.1
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Datacenter x64 Edition
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
| kbautohotfix kbexpertiseinter kbsurveynew kbbug kbfix kbhotfixserver kbqfe KB970659 |