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Article ID: 971826 - Last Review: July 31, 2009 - Revision: 1.0
Error events occur when you disconnect a computer that is running Communicator 2007 from a network: "Event ID: 3" or "Event ID: 7"
When you disconnect a computer that is running Microsoft
Office Communicator 2007 from the network, the following events may be logged
in the Application log:
Log Name: Application
Source: Communicator
Event ID: 3
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Description:
Communicator was unable to resolve the DNS hostname of the login server OCS_Server_FQDN.
Resolution:
If you are using manual configuration for Communicator, please check that the server name
is typed correctly and in full. If you are using automatic configuration, the network administrator
will need to double-check the DNS A record configuration for OCS_Server_FQDN
because it could not be resolved.
Log Name: Application
Source: Communicator
Event ID: 7
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: <Client_machine_FQDN>
Description:
Communicator failed to connect to server OCS_Server_FQDN (IP_address) on
port 5061 due to error 10061. The server is not listening on the port in question,
the service is not running on this machine, the service is not responsive,
or network connectivity doesn't exist.
Resolution:
Please make sure that your workstation has network connectivity. If you are using
manual configuration, please double-check the configuration. The network administrator
should make sure that the service is running on port 5061 on server OCS_Server_FQDN (IP_address).
This problem occurs because Communicator 2007 cannot
resolve the Domain Name System (DNS) name of Microsoft Office Communications Server 2007, or because
Communicator 2007 cannot make a successful connection to Communications Server
2007.
To resolve this issue, apply the following update:
969694Â
(http://kbalertz.com/Feedback.aspx?kbNumber=969694/
)
Description of the Communicator
2007 hotfix rollup package: June 2009
Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
APPLIES TO
- Microsoft Office Communicator 2007
| kbfix kbqfe kbexpertiseinter kbsurveynew kbprb KB971826 |
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