On a computer that is running Windows Vista Service Pack 2 (SP2) or Windows Server 2008 Service Pack 2 (SP2), you receive the following Stop error message:
STOP: 0x00000024 (parameter1, parameter2, parameter3, parameter4)
NTFS_FILE_SYSTEM
- The parameter in this error message may vary, depending on the configuration of the computer.
-
Not all "STOP 0x00000024" error messages are caused by the problem that is described in this article.
- Because of the generality of memory corruption problems, we recommend that you contact Microsoft Customer Support Services to determine whether this problem is occurring or not.
This issue occurs because the file system driver Ntfs.sys incorrectly accesses the invalid volume control block (VCB) that is being unmounted.
Hotfix information
Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request†page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, the computer must be running one of the following operating systems:
- Windows Server 2008 Service Pack 2 (SP2)
- Windows Vista Service Pack 2 (SP2)
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the
Date and Time item in Control Panel.
Windows Server 2008 and Windows Vista file information note
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are
listed separately
. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 SP2 and of Windows Vista SP2
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| File name | File version | File size | Date | Time | Platform |
|---|
| Ntfs.sys | 6.0.6002.22245 | 1,081,912 | 14-Oct-2009 | 14:38 | x86 |
For all supported x64-based versions of Windows Server 2008 SP2 and of Windows Vista SP2
Collapse this tableExpand this table
| File name | File version | File size | Date | Time | Platform |
|---|
| Ntfs.sys | 6.0.6002.22245 | 1,508,920 | 14-Oct-2009 | 15:00 | x64 |
For all supported Itanium-based versions of Windows Server 2008 SP2
Collapse this tableExpand this table
| File name | File version | File size | Date | Time | Platform |
|---|
| Ntfs.sys | 6.0.6002.22245 | 3,280,952 | 14-Oct-2009 | 14:54 | IA-64 |
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684Â
(http://kbalertz.com/Feedback.aspx?kbNumber=824684/
)
Description of the standard terminology that is used to describe Microsoft software updates
Additional files for all supported x86-based versions of Windows Server 2008 SP2 and of Windows Vista SP2
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| File name | File version | File size | Date | Time | Platform |
|---|
| Package_for_kb975663_client_2~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,693 | 15-Oct-2009 | 05:35 | Not Applicable |
| Package_for_kb975663_client~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,430 | 15-Oct-2009 | 05:35 | Not Applicable |
| Package_for_kb975663_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,689 | 15-Oct-2009 | 05:35 | Not Applicable |
| Package_for_kb975663_sc~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,422 | 15-Oct-2009 | 05:35 | Not Applicable |
| Package_for_kb975663_server_1~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,693 | 15-Oct-2009 | 05:35 | Not Applicable |
| Package_for_kb975663_server~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,430 | 15-Oct-2009 | 05:35 | Not Applicable |
| X86_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22245_none_a8bb01ca334b7194.manifest | Not Applicable | 16,265 | 14-Oct-2009 | 15:29 | Not Applicable |
Additional files for all supported x64-based versions of Windows Server 2008 SP2 and of Windows Vista SP2
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| File name | File version | File size | Date | Time | Platform |
|---|
| Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22245_none_04d99d4deba8e2ca.manifest | Not Applicable | 16,525 | 14-Oct-2009 | 16:12 | Not Applicable |
| Package_for_kb975663_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,705 | 15-Oct-2009 | 05:35 | Not Applicable |
| Package_for_kb975663_client~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,438 | 15-Oct-2009 | 05:35 | Not Applicable |
| Package_for_kb975663_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,701 | 15-Oct-2009 | 05:35 | Not Applicable |
| Package_for_kb975663_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,430 | 15-Oct-2009 | 05:35 | Not Applicable |
| Package_for_kb975663_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,705 | 15-Oct-2009 | 05:35 | Not Applicable |
| Package_for_kb975663_server~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,438 | 15-Oct-2009 | 05:35 | Not Applicable |
Additional files for all supported Itanium-based versions of Windows Server 2008 SP2
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| File name | File version | File size | Date | Time | Platform |
|---|
| Ia64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22245_none_a8bca5c033497a90.manifest | Not Applicable | 16,517 | 14-Oct-2009 | 15:35 | Not Applicable |
| Package_for_kb975663_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,529 | 15-Oct-2009 | 05:35 | Not Applicable |
| Package_for_kb975663_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,426 | 15-Oct-2009 | 05:35 | Not Applicable |
| Package_for_kb975663_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,533 | 15-Oct-2009 | 05:35 | Not Applicable |
| Package_for_kb975663_server~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,434 | 15-Oct-2009 | 05:35 | Not Applicable |