Consider the following scenario:
- You have Microsoft Commerce Server 2007 Standard Edition or
Microsoft Commerce Server 2009 Standard Edition installed on a computer that
has two
quad-core processors.
- You enable the hyper-threading
feature.
- You
try to access a Web site in Commerce Server 2007 Standard Edition or in
Commerce Server 2009 Standard Edition.
In this scenario, you receive the following error message:
Server Error
in '/' Application.
There are too many processors on this computer.
Commerce Server Standard Edition supports a maximum of 2 processors per
computer.
Description: An unhandled exception occurred during the
execution of the current Web request. Please review the stack trace for more
information about the error and where it originated in the
code.
However, Commerce
Server 2007 Standard Edition
and Commerce
Server 2009 Standard
Edition can each support as many as two physical processors. Additionally,
the processors
can have hyper-threading
enabled.
Note This problem does not occur
if you disable the hyper-threading
feature.
This problem occurs because of an error in the
Csboot.dll
file. This
error
causes
Commerce Server to
think
that the server has 16
processors even though the server has
two quad-core processors
with hyper-threading enabled.
Commerce Server 2007 Standard Edition and Commerce Server 2009 Standard Edition
cannot have more than two physical processors on each server.
Hotfix information
A
supported hotfix is available from Microsoft. However, this hotfix is intended
to correct only the problem that is described in this article. Apply this
hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available"
section at the top of this Knowledge Base article. If this section does not
appear, submit a request to Microsoft Customer Service and Support to obtain
the hotfix.
Note If additional issues occur or if any troubleshooting is required,
you might have to create a separate service request. The usual support costs
will apply to additional support questions and issues that do not qualify for
this specific hotfix. For a complete list of Microsoft Customer Service and
Support telephone numbers or to create a separate service request, visit the
following Microsoft Web site: -
Note The "Hotfix download available" form displays the languages for
which the hotfix is available. If you do not see your language, it is because a
hotfix is not available for that language.
Prerequisites
You must have Commerce Server 2007 Service Pack 2 (SP2) or
Commerce Server 2009 installed to apply this hotfix.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file
attributes (or later file attributes) that are listed in the following table.
The dates and times for these files are listed in Coordinated Universal Time
(UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the
Time
Zone tab in the
Date and Time item in Control Panel.
For all supported x86-based versions of Commerce Server 2007
Collapse this tableExpand this table
| File name | File version | File size | Date | Time | Platform |
|---|
| Csboot.dll | 6.0.4109.34 | 37,712 | 03-Dec-2009 | 15:17 | x86 |
For all supported x64-based versions of Commerce Server 2007
Collapse this tableExpand this table
| File name | File version | File size | Date | Time | Platform |
|---|
| Csboot.dll | 6.0.4109.34 | 37,712 | 03-Dec-2009 | 15:17 | x86 |
| Csboot.dll | 6.0.4109.34 | 46,928 | 03-Dec-2009 | 15:17 | x64 |
For all supported x86-based versions of Commerce Server 2009
Collapse this tableExpand this table
| File name | File version | File size | Date | Time | Platform |
|---|
| Csboot.dll | 6.0.4171.14 | 37,712 | 02-Dec-2009 | 15:35 | x86 |
For all supported x64-based versions of Commerce Server 2009
Collapse this tableExpand this table
| File name | File version | File size | Date | Time | Platform |
|---|
| Csboot.dll | 6.0.4171.14 | 46,928 | 02-Dec-2009 | 15:35 | x64 |
| Csboot.dll | 6.0.4171.14 | 37,712 | 02-Dec-2009 | 15:35 | x86 |
Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
For more information about Commerce
Server editions, visit
the following Microsoft Web sites:
For more information about hyper-threading
technology, visit the following Microsoft Web site: