You
log on to or log off from
a Microsoft Commerce Server 2007 Service
Pack 2 (SP2)
site. However,
you intermittently receive
an error message that resembles the following:
A duplicate
value for unique key member <profile
property>
found while building indices for profile Contact. Check the underlying store
for uniqueness of the property.
- Values for "profile property"
vary according to the UNIQUE key that is set in the profile definition.
"GeneralInfo.Username" is an example of a "profile
property" value.
- You can use Profiles Schema Manager to specify a UNIQUE
key. For more information about Profiles Schema Manager, refer to the "More
information" section.
Additionally,
an event that resembles the following is logged in the Application
log:
Log Name: Application
Source: ASP.NET 2.0.50727.0
Event ID: 1309
Task Category: Web Event
Level: Warning
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: <Time>
Event time (UTC): <UTC time>
Event ID: <ID>
Event sequence: <number>
Event occurrence: <number>
Event detail code: <number>
Application information:
Application domain: <application domain>
Trust level: Full
Application Virtual Path: <virtual path>
Application Path: <path>
Machine name: <machine name>
Process information:
Process ID: <process ID>
Process name: w3wp.exe
Account name: <account name>
Exception information:
Exception type: CommerceProfileSystemException
Exception message: Failed to retrieve profile.
...
This problem occurs because
Commerce Server 2007 SP2 does not handle exceptions that occur when
a duplicate value is found for a UNIQUE key in the
profile cache.
Hotfix information
A
supported hotfix is available from Microsoft. However, this hotfix is intended
to correct only the problem that is described in this article. Apply this
hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available"
section at the top of this Knowledge Base article. If this section does not
appear, submit a request to Microsoft Customer Service and Support to obtain
the hotfix.
Note If additional issues occur or if any troubleshooting is required,
you might have to create a separate service request. The usual support costs
will apply to additional support questions and issues that do not qualify for
this specific hotfix. For a complete list of Microsoft Customer Service and
Support telephone numbers or to create a separate service request, visit the
following Microsoft Web site: -
Note The "Hotfix download available" form displays the languages for
which the hotfix is available. If you do not see your language, it is because a
hotfix is not available for that language.
Prerequisites
You must have Commerce Server 2007 SP2 installed to apply
this hotfix.
Restart requirement
You do not have to restart the computer after you apply this
hotfix. However, you must restart Internet Information Services (IIS) after you
apply this hotfix. To restart IIS, at a command prompt, type the following
command, and then press ENTER:
IISRESET /RESTART
Note This command stops and then restarts all IIS services that are
running.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file
attributes (or later file attributes) that are listed in the following table.
The dates and times for these files are listed in Coordinated Universal Time
(UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the
Time
Zone tab in the
Date and Time item in Control Panel.
For all 32-bit versions of Commerce Server 2007
Collapse this tableExpand this table
| File name | File version | File size | Date | Time | Platform |
|---|
| Mscsups.dll | 6.0.4109.37 | 209,408 | 05-Mar-2010 | 12:28 | x86 |
For all 64-bit versions of Commerce Server 2007
Collapse this tableExpand this table
| File name | File version | File size | Date | Time | Platform |
|---|
| Mscsups.dll | 6.0.4109.37 | 368,640 | 05-Mar-2010 | 13:04 | x64 |
Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
For more information about product definition keys, visit
the following Microsoft Developer Network (MSDN) Web site:
For more information about Commerce Server 2007 Profiles System,
visit the following MSDN Web site:
For more information about Profiles
Schema Manager, visit the following MSDN Web site: