When you visit a Microsoft
Commerce Server 2007 Web site or a Microsoft Commerce Server 2009 Web site,
you intermittently
receive
the following error message:
Server Error in '/' Application.
Component Execution failed for component[0x0] hr: 0x0
ProgID: Commerce.QueryCatalogInfo
Type 'Microsoft.CommerceServer.Runtime.Configuration.CommerceResourceCollection' in Assembly 'Microsoft.CommerceServer.Shared, Version=6.0.1.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' is not marked as serializable.
Description: An unhandled exception occurred during the execution of the current Web request. Please review the stack trace for more information about the error and where it originated in the code.
- When this problem occurs, the error may disappear if you reload
the
Web
site.
- This problem typically occurs when the Basket pipeline is running.
This problem occurs because of an error in the
QueryCatalogInfo pipeline component that is included in the Basket
pipeline.
Note The
QueryCatalogInfo pipeline component is used to retrieve catalog information for each
item in the order form.
IMPORTANT Â The initial hotfix for this problem was released in 2009, and a new version of this hotfix is now available. We strongly recommend you to install the latest version of this hotfix. Â
Hotfix information
A
supported hotfix is available from Microsoft. However, this hotfix is intended
to correct only the problem that is described in this article. Apply this
hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available"
section at the top of this Knowledge Base article. If this section does not
appear, submit a request to Microsoft Customer Service and Support to obtain
the hotfix.
Note If additional issues occur or if any troubleshooting is required,
you might have to create a separate service request. The usual support costs
will apply to additional support questions and issues that do not qualify for
this specific hotfix. For a complete list of Microsoft Customer Service and
Support telephone numbers or to create a separate service request, visit the
following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for
which the hotfix is available. If you do not see your language, it is because a
hotfix is not available for that language.
Prerequisites
You must have Microsoft
Commerce Server 2007 Service Pack 2 (SP2) or Commerce Server 2009 installed to
apply this hotfix.
Restart requirement
You do not have to restart the computer after you apply this
hotfix. However, you must restart Internet Information Services (IIS) and the
Commerce Server Catalog Import Host COM+ application after you apply this
hotfix. To restart IIS, open a command prompt, type
the following command, and then press ENTER:
IISRESET /RESTART
Note This option stops all IIS services that are
running, and then restarts them.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file
attributes (or later file attributes) that are listed in the following table.
The dates and times for these files are listed in Coordinated Universal Time
(UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the
Time
Zone tab in the
Date and Time item in Control
Panel.
Commerce Server 2007
Collapse this tableExpand this table
| File name | File version | File size | Date | Time | Platform |
| Microsoft. commerceserver.shared.dll | 6.0.4109.50 | 224,056 | 10-Nov-10 | 13:38 | x86 |
Commerce Server 2009
Collapse this tableExpand this table
| File name | File version | File size | Date | Time | Platform |
| Cs2009hotfixhelper.exe | 6.0.4171.30 | 13,080 | 15-Oct-10 | 12:48 | x86 |
| Microsoft.commerceserver.shared.dll | 6.0.4171.30 | 224,056 | 15-Oct-10 | 12:48 | x86 |
Known issues
After you install or uninstall the hotfix for Commerce Server 2009, both Commerce Server 2009 and Commerce Server 2007 appear on the Start menu. You can safely ignore or delete the Commerce Server 2007 menu item.
Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
For more information about how to run a
pipeline, visit the following Microsoft Developer Network (MSDN) Web site:
For more information about the
QueryCatalogInfo pipeline component, visit the following MSDN Web site:
You can turn on pipeline
logging
to troubleshoot pipeline
problems. For more information, visit the following MSDN Web site: