Microsoft Knowledge Base Article
This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved.
Terms
of Use |
Trademarks
Article ID: 979387 - Last Review: January 28, 2010 - Revision: 1.0
The "Windows Operating System" column has a "Not monitored" state for a new agent
In the Operations Manager console of Microsoft System Center Operations Manager 2007, the
Windows Operating System column may have a
Not monitored state for a new agent. Additionally, the state never changes to
Healthy.
This issue occurs because the new agent has the same NetBIOS name as a previously installed agent. When the agent is deleted from Operations Manager, the grooming of the deleted agent is hard coded to occur after two days. Therefore, the agent is not immediately groomed out of the database completely.
To work around this issue after the agent was deleted from the console, wait three days, and then add the new agent to Operations Manager. Or, make sure that two full days have passed, and then add the new agent to Operations Manager.
If the data from the old NetBIOS name is not completely groomed out of the database such as from the monitoring data or the state change history, Operations Manager uses the NetBIOS name to search the database for some of this information.
A side effect is that the discovery data for the new agent and the state of the discovered objects are linked to the instance of the old NetBIOS name. Therefore, the state of the new agent is incorrect, and the
Windows Operating System column of the Operations Manager console may have a
Not monitored state for a new agent.
APPLIES TO
- Microsoft System Center Operations Manager 2007
| kbexpertiseinter kbtshoot kbsurveynew kbprb KB979387 |
Community Feedback System
Very often, it takes hours to solve a problem. Very often, you've looked high
and low, and have tried a lot of solutions. When you finally found it, chances
are, it was because someone else helped you. Here's your chance to give back.
Use our community feedback tool to let others know what worked for you and what
didn't.
Please also understand that the community feedback system is not warranted to be
correct, it's simply a system that we've built to let people try and help each
other. If something in a feedback response doesn't make sense to you, or you're
not comfortable making changes that the feedback talks about (like registry
edits), please consult a professional.
Thank you for using kbAlertz.com Feedback System.
-- Scott Cate