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Article ID: 982875 - Last Review: February 21, 2011 - Revision: 8.1
Project Server 2007 System Health and Known Issues Check
Microsoft Professional Advisory Services is a support option that provides short-term, proactive, consultative support beyond break-fix product maintenance needs. This includes working with the same technician for assistance with issues like product migration, code review, or new program development and is a remote, phone-based support option. This service is typically used for shorter engagements, and is designed for developers and IT professionals who do not require the traditional onsite consulting or sustained account management services that are available from other Microsoft support options.
For additional information on Microsoft Advisory Services, including on how to engage, refer to this Microsoft web page:
http://support.microsoft.com/gp/AdvisoryService
(http://support.microsoft.com/gp/AdvisoryService)
This advisory service is targeted for customers who have already deployed Project Server 2007 for some time and would like Microsoft to review their configuration for known issues and next step recommendations. This offering is not intended to be a guarantee against future issues, but is offered as a proactive service to help identify known issues and help facilitate the smooth operation of their Project server 2007 system.
As part of this offering, Project Server engineers will be perform the following actions:
- Review of customer’s Project Server 2007 configuration relative to system requirements
- Review of customer Project Server DBs for data integrity and known conditions / recommendations with follow up on data remediation.
- Discussion of current known issues / recommended practices to avoid running into some of these known issues.
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Planning for system growth – known issues.
Requirements:
- Customers will need to send their Project Server 2007 databases to Microsoft for analysis. The 4 required databases are the _Archive, _Draft, _Published and _Reporting databases.
- Customers will need to complete the environment and usage questionnaire
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Provide a topological diagram of their current Project Server 2007 farm layout with information on the following:
- Hardware specs covering at least disk configuration, memory, CPU, NIC(s) and segment / speed.
- Capture of perfmon trace during peak system load times.
- Overview of the type of issues that the customer is currently experiencing Note that the scope of the advisory case is intended to provide an assessment of the current system health and known issues. Taking action on each break / fix requires will require opening separate incidents.
Statement of work – Project Server 2007 System Health and Known Issues Check
Included with Scope- Questions and answers about identified issues and top recommendations
- Analysis of known issues
- Discussion on scaling and configuration best practices
- Best practice recommendations
Out of Scope- In depth troubleshooting of specific performance and identified issues.
- For follow up on each identified issue, a separate break / fix incident should be created if the customer would like to follow up on it.
- This offering does not involve bench mark, performance testing.
DELIVERABLES: - Listing of known issues detected
- Next step recommendations for each of the issues identified
- Best practice recommendations based on identified issues.
Below is a list of self-help resources for this scenario. Microsoft Support Engineers may also use these resources during an Advisory Services engagement.
PROJECT SERVER 2007
Performance and capacity planning best practices white paper Planning for fault tolerance and availability in Project Server 2007Plan for disaster recovery in Project Server 2007Project Server 2007 Blogs:
APPLIES TO
- Microsoft Office Project Portfolio Server 2007
- Microsoft Office Project Server 2007
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