Microsoft Professional Advisory Services is a support option that provides short-term, proactive, consultative support beyond break-fix product maintenance needs. This includes working with the same technician for assistance with issues like product migration, code review, or new program development and is a remote, phone-based support option. This service is typically used for shorter engagements, and is designed for developers and IT professionals who do not require the traditional onsite consulting or sustained account management services that are available from other Microsoft support options.

For additional information on Microsoft Advisory Services, including on how to engage, refer to this Microsoft web page:

http://support.microsoft.com/gp/AdvisoryService (http://support.microsoft.com/gp/AdvisoryService)

This Advisory Services scenario is designed to assist the customer with the deployment of Internet Explorer Settings using Group Policies Objects on Operating System (Windows 7, Windows 2008, Windows 2003, and Windows XP). This advisory service will allow the Microsoft team and Customer to work through the options available for the customer to deploy Internet Settings on their environment. This support offering is primarily focused on IE7 and 8 GPO Deployment options.

Provide proactive assistance to customers who require assistance deploying Group Policy objects for Internet Explorer.

• Internet Explorer Group Policy Deployment
  1. Local Group Policy (GPEDIT.MSC)
  2. Domain Group Policy (GPMC.MSC)

All Preference Policy should be directed to the Directory Services Team

Statement of Work for this Scenario:

Internet Explorer 7 or 8 on Vista, Windows Server 2008 with IE 7 or 8, IE8 on Windows 7, Windows Server 2008 R2, Windows Server 2003.

Included with Scope

• Internet Explorer Group Policies List (IE8)
• Group Policy and Internet Explorer 8
• Questions and answers about IE Policies

Out of Scope

• Troubleshooting Internet Explorer Maintenance issues
• Troubleshooting IE Enhanced Security
• Troubleshooting IE Administrative Templates
• Troubleshooting Custom ADM
• Failed Group Policy deployments or roll backs

Scoping Questions:

1. 1. Do you require How-To or Walk through assistance for Deploying Internet Explorer Group Policies? (If yes)
   1. What version of IE? ( 7 or 8)
   2. Is this a new IE GPO Deployment Project?
2. Do you have questions about Group Policy location for IE specific Settings? (If yes)
   1. What is the IE Setting? (General, Security, Content, Connections, Programs, Advanced).
   2. Do you need assistance finding an Internet Explorer Setting to be configured in Group Policy Object?
3. What operating system are you using or considering deploying?
   1. How many computers are you using or deploying?

BOUNDARIES

• Modification of ANY IE GPO ADM template is not supported.
• Any “ how-to” or “ walk through” should be routed as advisory
• Customer with general questions should be routed as advisory
• Customers needing help find an IE configuration setting should be routed as advisory
• Everything else should be routed as break fix to start.
• IEAK ADM Template Import into Group Policy Object is not supported as Advisory and must be a break-fix scenario.

Below is a list of self-help resources for this scenario. Microsoft Support Engineers may also use these resources during an Advisory Services engagement.

Group Policy and Internet Explorer 8
Group Policy Settings Reference for Windows Internet Explorer 8How to set advanced settings in Internet Explorer by using Group Policy Objects Group Policy Management Console with Service Pack 1 Askie Blog IE8blog