Microsoft Professional Advisory Services is a support option that provides short-term, proactive, consultative support beyond break-fix product maintenance needs. This includes working with the same technician for assistance with issues like product migration, code review, or new program development and is a remote, phone-based support option. This service is typically used for shorter engagements, and is designed for developers and IT professionals who do not require the traditional onsite consulting or sustained account management services that are available from other Microsoft support options.

For additional information on Microsoft Advisory Services, including on how to engage, refer to this Microsoft web page:

http://support.microsoft.com/gp/AdvisoryService (http://support.microsoft.com/gp/AdvisoryService)

This Advisory Services scenario is designed to assist the customer with the deployment of Internet Explorer Settings using IEAK Package on Operating System (Windows 7, Windows 2008, Windows 2003, and Windows XP). This advisory service will allow the Microsoft team and Customer to work through the options available for the customer to deploy Internet Settings on their environment using Internet Explorer Administration Kit (IEAK). This support offering is primarily focused on IE7 and 8 IEAK Deployment options.

1. Configuration Using IEAK
   1. To include general ‘how-to’ guidance as it relates to the type of package is right for the customers scenario
   2. Wizard walk through and explanation of options.
   3. Using Profile Manager to build configuration package for managing the configuration of Internet Explorer after deployment. (non-gpo)
2. Deployment Of Internet Explorer
   1. Windows Update or WSUS
   2. Network Share
   3. CD-ROM
   4. Active Directory and Group Policy

SMS\Configuration Manager 2007 -> redirect to the SMS team.

Statement of work – IEAK Configuration

Internet Explorer 8 on Vista\Windows Server 2008 | Windows 7\Windows Server 2008 R2 | Windows Server 2003.
Internet Explorer 7 on Vista\Windows Server 2008 | Windows Server 2003.

Included with Scope

• Introduction to IEAK Configuration Wizard – Building and Packaging Internet Explorer using IEAK.
• Introduction to IEAK Profile Manager – Creating and Customizing Internet Explorer using the IEAK Profile Manager
• Questions and answers about IEAK
• Configuring Internet Explorer to use an Automatic Configuration Script

Out of Scope

• Troubleshooting issues with IEAK packages.
• Modifying the INF files outside of the IEAK tool.
• Repackaging the .cab file outside of the IEAK tool.

Statement of work – IE Deployment

Install Internet Explorer version on the supported operating system per the published specifications guidelines.

Included with Scope

• Installing Internet Explorer via Network Share \ CD-ROM \ Active Directory GPO
• Installing IEAK branded version of Internet Explorer
• Questions and answer session about available deployment methods.

Out of Scope

• Failed deployments or roll backs
• Application Compatibility issues with Add-ons
• 3rd party Deployment Tools

CONFIGURATION:

1. Do you require How-To or Walk through assistance for IEAK? (if yes)
   1. IEAK 7 or 8
   2. Is this a new IEAK package?
2. Do you have questions about options or features within the IEAK wizard?
3. Are you using Profile Manager to build a configuration INS?
   1. Is this a new INS or are you modifying an existing INS?
   2. Are you importing policies?
   3. What is the OS of the clients where you plan to apply the INS?
   4. What version of IE is installed on the clients?
   5. What version of IEAK are you using?
      
      BOUNDRIES
      • Issues where the customer is modifying specific files created by IEAK then trying to package them back together is not supported.
      • Any how-to or walk through should be routed as advisory
      • Customer with general questions should be routed as advisory
      • Customers needing help building configuration packages or building new IEAK packages should be routed as advisory
      • Everything else should be routed as break fix to start.

DEPLOYMENT:

1. Is this a new deployment of Internet Explorer?
   1. What version are you upgrading from?
   2. What is the client OS?
2. What is your deployment method?
   1. WSUS\Windows Update
   2. Network Share
   3. CD-ROM
   4. Active Directory and Group Policy
   5. SMS\Configuration Manager 2007
   6. 3rd party deployment tools
3. Is this an IEAK deployment?
4. Is this a Branding Only deployment?

BOUNDARIES

• Questions around How To deploy should be routed as advisory.
  • This includes
    • WSUS\Windows Update Install Method
    • Network Install Method
    • CD-ROM Install Method
    • Active Directory and Group Policy Install Method
    • Deployment options
    • Deployment considerations
• Issues around failed deployments should be routed as break fix.

Below is a list of self-help resources for this scenario. Microsoft Support Engineers may also use these resources during an Advisory Services engagement.

IEAK

Internet Explorer Administration Kit 8

IEAK 8 Release DocumentationDownload IEAK 8Download IEAK 7DEPLOYMENT GUIDE

Internet Explorer 8 Deployment GuideInternet Explorer 7 Deployment GuideInternet Explorer 8 DownloadInternet Explorer 7 Download Internet Explorer 8 Application Compatibility webcast Slipstreaming Internet Explorer 8 into Windows VistaAskie BlogIE8blog