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Article ID: 983097 - Last Review: August 26, 2011 - Revision: 3.2
Error message when you try to preview a Word document, an Excel workbook, or a PowerPoint presentation in the Open dialog box: "This file can’t be previewed"
Consider the following scenario:
- You run one of the versions of Microsoft Word, of Microsoft Excel, or of Microsoft PowerPoint that are mentioned in the "Applies to" section.
- You click the Microsoft Office Button or the File tab in Word, in Excel, or in PowerPoint and then click Open.
- In the Open dialog box, you click Show the preview pane.
- You take one of the following actions:
- In Word, you select a Word document to preview.
- In Excel, you select an Excel workbook to preview.
- In PowerPoint, you select a PowerPoint presentation to preview.
In this scenario, a preview is not displayed. Instead, you receive an error message that resembles one of the following in the Preview pane:
In Microsoft Word:This file can’t be previewed because of an error in the Microsoft Word previewer.
This file can’t be previewed because of an error in the Microsoft Excel previewer.
This file can’t be previewed because of an error in the Microsoft PowerPoint previewer.
This problem occurs because of a problem in the Word previewer, in the Excel previewer, and in the PowerPoint previewer.
Use one of the following methods to work around this problem.
Method 1Â
Preview the file in Windows Explorer.Â
Method 2Â
Preview the file in a different Microsoft Office application. For example, to preview a Word file, use either Excel or PowerPoint.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
APPLIES TO
- Microsoft Word 2010
- Microsoft Office Word 2007
- Microsoft Excel 2010
- Microsoft Office Excel 2007
- Microsoft PowerPoint 2010
- Microsoft Office PowerPoint 2007
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