Microsoft Knowledge Base Article
This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved.
Terms
of Use |
Trademarks
Article ID: 822531 - Last Review: June 9, 2008 - Revision: 2.0
"MSBNUTIL Caused a General Protection Fault" Error Message When You Start the Microsoft Broadband Network Utility
SYMPTOMS
When the Microsoft Broadband Network Utility (BNU) starts,
you may receive an error message that is similar to the following:
MSBNUTIL caused a general protection fault
in module 3DFX16V3.DRV at 0008:00000258.
Registers:
EAX=00006da0 CS=03af EIP=00000258 EFLGS=00000246
EBX=0070301e SS=604f ESP=00006cca EBP=00006ce4
ECX=00000004 DS=604f ESI=00006da0 FS=2937
EDX=0001604f ES=0000 EDI=00000000 GS=0000
Bytes at CS:EIP:
f3 66 a5 1f 8b d8 8e c2 66 26 8b 47 14 c4 5e 0c
Stack dump:
f43a043f 00016da0 6db2077e 000a4d1b 1db607f4 0000f43a 6cfe0000 03a7209d 6da01388
0000604f 043f0000 fbbef43a 00ff0000 04586d1c 00000417 6da00000
This issue affects the BNU program, however if your
wireless network settings are configured correctly, network connectivity, and
Internet access should function correctly.
CAUSE
This issue may occur if the following conditions are true:
- Your computer has Microsoft Windows 98 or Microsoft Windows Millennium Edition
(Me) installed.
- Your computer has a video card that is based on the 3dfx
chipset.
3dfx based video cards may cause a driver conflict with the
BNU.
RESOLUTION
Obtain and install an updated driver for your 3dfx-based
video card. For information about how to obtain and install an updated driver for
your video card, contact the manufacturer.
For information about how to contact your video card manufacturer, visit the following Microsoft Web site:
Microsoft provides third-party
contact information to help you find technical support. This contact
information may change without notice. Microsoft does not guarantee the
accuracy of this third-party contact information.
WORKAROUND
In cases where you want to access the BNU to make changes
but you have not been able to resolve the issue with your video adapter, you
can temporarily disable your video driver. This allows you to start your
computer with minimum graphics capabilities while you start the BNU. Do this
only as a temporary measure to gain access to the BNU.
To temporarily
disable your video adapter:
- Click Start, click Run,
type msconfig, and then click
OK.
- On the General tab, click
Advanced.
- Click to select the check box to enable the VGA 640 x 480 x
16 option.
- Click OK two times, and then click
Yes to restart your computer and apply the new
setting.
This starts your computer by using a standard VGA video driver
instead of the 3dfx driver that is causing the conflict.
Note Graphics may be poor a little distorted.
After you
access the BNU to make your changes, repeat steps 1 through 2, and then undo step
3.
APPLIES TO
- Microsoft Broadband Network Utility
Community Feedback System
Very often, it takes hours to solve a problem. Very often, you've looked high
and low, and have tried a lot of solutions. When you finally found it, chances
are, it was because someone else helped you. Here's your chance to give back.
Use our community feedback tool to let others know what worked for you and what
didn't.
Please also understand that the community feedback system is not warranted to be
correct, it's simply a system that we've built to let people try and help each
other. If something in a feedback response doesn't make sense to you, or you're
not comfortable making changes that the feedback talks about (like registry
edits), please consult a professional.
Thank you for using kbAlertz.com Feedback System.
-- Scott Cate
Be the first to leave feedback, to help others about this knowledge base
article.
(Optional) Name
(Optional)
Public URL Or Email
Comments
No
HTML -- Text Only Please