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Article ID: 885630 - Last Review: June 27, 2005 - Revision: 2.4
The ActiveSync dialog box stops responding when you try to install Plus! Sync & Go Pocket PC on a Windows Mobile 2003 Second Edition Pocket PC device
SYMPTOMS
When you try to install the Plus! Sync & Go Pocket PC program to a Microsoft Windows Mobile 2003 Second Edition Pocket PC device, the
ActiveSync dialog box stops responding (hangs). Additionally, the Plus! Sync & Go Pocket PC program does not successfully install.
CAUSE
This issue is caused by an incompatibility between the Plus! Sync & Go Pocket PC program and Microsoft Windows Mobile 2003 Second Edition.
RESOLUTION
The following file is available for download from the Microsoft Download Center:
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Release Date: September 2, 2004
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Â
(http://kbalertz.com/Feedback.aspx?kbNumber=119591/
)
How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
After you download and install the fix, you must reinstall Plus! Sync & Go on your device. To reinstall Plus! Sync & Go on your Windows Mobile 2003 Second Edition-based device, follow these steps:
- On your desktop computer, start Plus! Sync & Go.
- Click Options, and then click Install Plus! Sync & Go for Pocket PC.
- Follow the instructions on the screen.
APPLIES TO
- Microsoft Plus! Digital Media Edition
- Microsoft Windows Mobile 2003 software for Pocket PC Standard Edition
| kbdownload kbtshoot kbprb KB885630 |
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